Refund policy

Returns, damage and missing packs

We don't accept returns. Every pack we sell is factory sealed, so we replace packs only when they arrive damaged or are missing from your order, and only with an unboxing video.

1. Record the unboxing. When your order arrives, record one continuous video from the moment you open the sealed shipping box until every pack is out and counted. Without this video we can't accept a claim.

2. Tell us within 48 hours of delivery. Send the video and your order number by chat on our site or by email to plutoscollectiblesbusiness@gmail.com, within 48 hours of the delivery time in your UPS tracking.

3. Damaged packs. Also send a clear photo of each damaged pack. Keep the damaged packs: there is nothing to send back. We ship you a new pack for each one.

4. Missing packs. If the video shows fewer packs than you ordered, we ship you the missing packs.

Replacements are the same pack from the same set, and we pay the shipping. If that set is sold out, we tell you when we expect it back. A replacement for a damaged pack ships when the set is back in stock. For missing packs you choose: wait for the restock, or a refund to your original payment for just those packs.

All other sales are final. We don't accept returns of opened or unopened packs for any reason, including a change of mind, and we don't give refunds or store credit except as above.